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FAQ

How do I contact Fanfare? 
Please contact our customer service support here. All emails will be addressed during our normal business hours of Monday – Friday, 9 A.M. – 5 P.M Eastern Standard Time. Emails received after business hours and on weekends will be addressed promptly when business hours resume.

 

Shipping & Handling:
If you place your order Monday through Friday by 2:00pm ET (excluding holidays), it will ship the same day. Orders placed after 2:00pm ET or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).

 

Rates & Transit Times:

Flat Rate Shipping 1-6 Business Days $5.00
Free Shipping 1-6 Business Days FREE on orders over $50

*Please note transit times above are provided by carrier and are not necessarily guaranteed.

 

Where do you ship? 
We currently only ship within the continental US. We do not ship to Hawaii, Alaska or APO/AFO. We do not ship internationally, including Canada and Mexico. We apologize for the inconvenience and appreciate your understanding.

 

How do discount codes work? 
All discount codes must be manually entered in the “Discount” box at checkout. All discount codes are available for one use per customer. If you forget to apply the code before checking out a refund will not be issued, but you will be able to use any discount you received on your next order! If for some reason a discount code is not working, please contact us here before checking out.

 

Will I receive an order confirmation? 
After placing your order, you will receive a confirmation email.

 

How do I track my order? 
When your order ships, you will receive an additional email with your order tracking number. If you are having problems tracking your order, please contact us here.

 

What if an item arrives damaged? 
If you receive a damaged item, please contact us here immediately and we will work with you on replacing the item right away.

 

How do I cancel my order?
Once an order is placed it cannot be cancelled, but contact us here and one of our customer service representatives will assist in whatever way they can. We will respond to you as quickly as possible between our office hours of 9 A.M. to 5 P.M., Eastern Standard Time.

 

What is your return policy? 
Your satisfaction is important to us. If any product, for any reason, does not meet your expectations, you may return it for a complete refund within 30 days of placing your order. All items must be unused with labels or tags attached. Items returned in any other condition will not be accepted nor will a refund be issued. In order to return your purchase, please submit your request  here and include your order # and the reason for your return. We will then issue you a Return Merchandise Authorization (RMA) number. Please follow the return instructions emailed to you with your RMA #. The item will need to be returned via your expense. Once received, we will issue you a refund in the form of your original payment, less the original shipping fee.

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